Frequently Asked Questions
Everything you need to know about your L.A. COLORS beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
Does L.A. COLORS test on animals?
No, we are proud to be a cruelty-free brand. L.A. COLORS does not test products or ingredients on animals, and we are committed to ethical beauty standards.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of purchase for a full refund or exchange. Please contact our support team to initiate a return.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I find the right shade for my skin tone?
Each product page includes a detailed shade guide and swatches. If you need further assistance, our beauty experts are available via chat to help you find your perfect match.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.